Data Deletion
Effective September 4, 2026 · Last updated September 6, 2026
This page explains how to delete your EnvoyAgent account and data, how to disconnect each connected account — Facebook, Google Calendar, your mailbox, TikTok, YouTube — and what we keep afterward and why. If you were contacted by an EnvoyAgent customer rather than being a customer yourself, it also explains how to opt out.
How do you delete your EnvoyAgent account and data?
EnvoyAgent doesn't currently have a self-serve "delete my account" button. To delete your account and data, email support@envoyagent.app from the email address on your account with the subject line "Delete my data." We'll confirm we received your request within 5 business days and complete the deletion within 30 days.
How do you disconnect Facebook, Instagram, or Messenger?
Go to Content Studio → Publishing accounts and click Disconnect next to the account. This immediately deletes the stored connection and its access token from our systems, and disconnecting Facebook also pauses any comment-reply automations you'd set up — they're kept, paused, so reconnecting doesn't silently resume them. You can also separately revoke EnvoyAgent's access from Facebook's Business Integrations settings (Meta Business Suite → Settings → Business Integrations).
How do you disconnect Google Calendar?
Go to Settings → Integrations in your EnvoyAgent dashboard and disconnect the calendar. This immediately deletes the stored access and refresh tokens from our systems. You can also separately review or revoke EnvoyAgent's access from your Google Account's connected-apps settings.
How do you disconnect a connected mailbox?
Go to Settings → Integrations and disconnect the mailbox. This immediately deletes the stored credential and purges the cached messages we'd stored for that mailbox — cached messages are also automatically deleted within 24 hours regardless.
How do you disconnect TikTok or YouTube?
Go to Content Studio → Publishing accounts and click Disconnect next to the account. This immediately deletes the stored connection and its access token from our systems. You can also separately revoke access from TikTok's or Google's own account settings.
What do we keep after your account is deleted, and why?
We keep billing records for as long as required by tax and accounting law, and consent and call records for 5 years, so we can demonstrate that a call or text was properly authorized if that ever comes into question. We delete everything else.
Were you contacted by an EnvoyAgent customer? Here's how to opt out.
If you received a call or text from a business using EnvoyAgent and want it to stop, you can tell the AI agent to stop during a call, reply STOP to a text message, or ask for the callback number the agent offers on the call. You can also email support@envoyagent.app to ask what information we hold about you and request that it be deleted, and we'll follow the same process described above.
Questions? support@envoyagent.app